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Originally Posted by pray2bmom
I am also having trouble with my meds. So my RE's nurse faxed in the prescription on Tuesday and by this afternoon I hadn't heard from Caremark. I decided to call them and ask what the hold up was. They told me that they need doctor's office to authorize. What??? Are you kidding me  The doctor's office sent in the prescription, I thought that would have been enough authorization. By the time I called the nurse, she was gone for the day so I have to wait till the morning. Something this easy can't go right!!  |
Yes, their customer service sucks. I ended up talking to 10 people in total. I think you just have to be on them big time. My nurse said she had dealt with them before so I guess it's just red tape but come on, just send the freakin meds out. It is better to deal with the infertility dept I found too.